The Basics
What is an ISP?
An ISP (Internet Service Provider) is a company that provides third party access to the Internet. Customers simply use a device called a modem to connect to the ISP, which then links them to the Internet automatically.
Why do I need an ISP?
Although you can get access to the Internet from Internet cafes and some libraries, to get access to the Internet at home or for your business, you will need to subscribe to an ISP.
What ISP should I choose?
ISPA strongly recommends that customers chose an ISP that is a member of ISPA. ISPA members commit to the ISPA Code of Conduct, an industry approved set of standards. See the ISPA Backgrounder on Choosing an ISP.
What services do your members offer?
ISPA does not provide detailed information on the services offered by our members. We recommend that you contact our members directly for full up to date information on specific services.
Do I need narrowband or broadband?
There are two types of connection most often used by UK Internet users: narrowband and broadband.
Narrowband uses a normal telephone line to connect to the Internet;
Broadband uses a special connection with greater 'bandwidth'. This makes access to information on the Internet much faster and means that more complicated content - such as video and audio content - can be retrieved from the Internet often with greater clarity and quality than the content available using a narrowband connection.
What services should I look for?
The prices and facilities of ISPs differ, but they mostly offer some standard basic services such as 24 hour Internet access, e-mail, storage space for your own website and basic software programmes for browsing the Internet.
Some ISPs, also referred to as on-line information providers, provide extra services such as access to databases of business information.
What is Email?
An email address enables you to send electronic letters to people you know who also have an email address. Unlike traditional mail, email can be received by its intended recipient in a matter of seconds.
What is the [World Wide] Web?
The [World Wide] Web enables users to retrieve information over the Internet. Documents created in a computer language (most often HTML) are linked to other documents by their URLs [Link to domain name FAQ]. The best way to learn about the Web is to try it for yourself.
What are newsgroups?
Newsgroups are one of the most useful and information rich parts of the Internet. They are virtual, worldwide bulletin boards, organized around a particular topic. The newsgroup facility of the Internet brings people with a common interest together. Your ISP can give you information about gaining access to newsgroups.
What are chat rooms?
Chat rooms are one of the most popular places on the Internet for meeting people. Using special software, Internet users can enter chat rooms or "virtual spaces," where they can communicate in real time. Your ISP can give you information about gaining access to chat rooms.
What is a search engine?
If you are looking for something on the Internet, a search engine is a good place to start. The home pages of ISPs will very often carry a search engine facility or Internet browsers may display a facility.
How do I build a website?
You can either employ a company to do this for you or if you'd like to have a go yourself, there are many books available to buy on the subject.